PosaHosting | Service level agreement (SLA)

Contents

1. Uptime Guarantee 2. Measuring Downtime 3. Credit Tiers 4. Claiming Credits 5. What Is Excluded 6. Contact

1. Uptime Guarantee

PosaHosting targets 99.9% monthly uptime for shared hosting, VPS, and dedicated server plans. Uptime is calculated per calendar month.

99.9%

Monthly uptime target

Roughly under 8 hours 46 minutes of downtime per year

2. Measuring Downtime

Downtime means minutes in a calendar month when your service is unreachable due to PosaHosting network or infrastructure failure. Planned maintenance announced at least 24 hours ahead is excluded.

Monthly uptime % = (Total minutes in month − Downtime minutes) ÷ Total minutes in month × 100

3. Credit Tiers

If we miss the uptime target, you may receive service credits on your next invoice. Credits are not redeemable for cash.

Monthly Uptime

Downtime

Credit

99.9% – 100%

< 44 min

None (target met)

99.5% – 99.9%

44 min – 3.6 hrs

5% of monthly fee

99.0% – 99.5%

3.6 hrs – 7.3 hrs

10% of monthly fee

95.0% – 99.0%

7.3 hrs – 36.5 hrs

25% of monthly fee

< 95.0%

> 36.5 hrs

50% of monthly fee

4. Claiming Credits

Open a support ticket within 30 days after the month in which downtime occurred. Include your account email, affected service, and the dates/times you experienced issues.

We review claims within five business days. Approved credits are applied to the following invoice.

5. What Is Excluded

This SLA does not cover outages caused by:

Announced maintenance windows
Customer misconfiguration, scripts, or resource overuse
Force majeure events such as natural disasters or major network outages
Third-party services outside PosaHosting control
DDoS attacks aimed at your specific applications
Suspension for Terms of Service violations

6. Contact

SLA questions or credit requests: billing@posahosting.com or open a ticket in your account.